Palmaway is committed to delivering results for property owners. This Guarantee outlines the terms under which Palmaway warrants performance in securing bookings for your short-term rental property and describes the remedies available to you in the event that the performance benchmarks set forth herein are not met.

1. The Guarantee

2. Remedy for Unmet Guarantee

In the event Palmaway does not meet the minimum booking threshold described in Section 1 above, the following remedy shall apply:

• Commission-Free Bookings: For each booking that falls short of the six (6) booking guarantee, the corresponding shortfall booking(s) will be processed commission-free to the property owner.
• Example: If Palmaway secures five (5) bookings within the 60-day period, the sixth (6th) booking — whenever it occurs — will be commission-free to the property owner.
• Booking Duration Limitation: Commission-free bookings under this Guarantee apply exclusively to bookings of seven (7) nights or fewer. Bookings exceeding seven (7) nights are not eligible for the commission-free remedy.

3. Required Conditions for Guarantee Eligibility

This Guarantee is contingent upon the following conditions being fully satisfied throughout the entire 60-day Guarantee Period. Failure to maintain any condition below will void this Guarantee in its entirety:

• Full Pricing Control: Palmaway must be granted complete and unrestricted authority over the property’s nightly pricing, including the ability to apply dynamic pricing, promotional rates, seasonal adjustments, and last-minute discounts at its sole discretion.
• Full Calendar Availability: The property calendar must remain completely open and available for guest bookings for the full 60-day Guarantee Period. The following are strictly prohibited during this period:

• Owner-blocked dates or personal-use holds;
• Maintenance, inspection, or cleaning holds (beyond standard guest-turnover time);
• Remodeling, renovation, or construction blocks of any kind.

• No Unauthorized Modifications: Property owners may not adjust, override, or interfere with Palmaway’s pricing strategy, listing content, or booking settings during the Guarantee Period without prior written consent from Palmaway.

4. Guarantee Start Date

The 60-day Guarantee Period (“Guarantee Period”) begins on the “Start Date,” which is defined as follows:

• Standard Start Date: The Start Date is the date on which the property listing is published and made live for marketing and guest bookings across Palmaway’s distribution channels.
• Photography Deferral: If, in Palmaway’s sole and reasonable opinion, the existing property photographs are insufficient in quality or presentation to support successful bookings, Palmaway reserves the right to defer the Start Date until updated photographs have been uploaded to the listing. In such cases, the 60-day Guarantee Period will commence on the date the updated photographs are uploaded.
• Photography Non-Compliance — Guarantee Void: If Palmaway determines that updated photographs are required and the property owner fails to provide updated photographs, this Guarantee will be considered null and void and no remedy under Section 2 shall apply.

5. Definitions

• “Booking” means a confirmed, paid reservation by a guest for a stay at the property, including any reservation that was confirmed and subsequently cancelled by the guest after confirmation.
• “Guarantee Period” means the sixty (60) consecutive calendar days beginning on the Start Date.
• “Start Date” has the meaning set forth in Section 4.
• “Commission” means Palmaway’s standard management fee as agreed upon in the Property Management Agreement.

6. General Provisions

• Entire Agreement: This Guarantee supplements and does not replace the Property Management Agreement between the owner and Palmaway. In the event of a conflict, the Property Management Agreement shall control, except as expressly modified herein.
• Limitation of Liability: The sole remedy available to an owner under this Guarantee is the commission-free booking(s) described in Section 2. Palmaway shall not be liable for any other damages, losses, or claims arising from failure to meet the booking benchmark.
• Modifications: Palmaway reserves the right to modify or discontinue this Guarantee at any time for future agreements. Any Guarantee in effect at the time of the applicable Start Date will remain in effect for that Guarantee Period.
• Governing Law: This Guarantee shall be governed by and construed in accordance with applicable state law.